Terms & Conditions


M S Associates (Safety) Ltd can accept bookings online or over the telephone.

At the time of booking, you will be issued with joining instructions, which will be sent directly to you by email.

It is important that you read the joining instructions fully, prior to attending the course.

If you are booking on behalf of someone, it is your responsibility to ensure the delegate is fully aware of all aspects of the booking, including specific protective clothing or footwear required on the day etc.

It is the responsibility of the booker to inform M S Associates (Safety) Ltd of any special requirements e.g. learning difficulties, access requirements or dietary needs.

Payment Terms

Full payment is made at the time of booking, unless previously agreed with M S Associates (Safety) Ltd. If any payment remains outstanding, certificates will be withheld until the full payment has been received. Any payment made by cheque (by prior agreement with M S Associates (Safety) Ltd) certificates will be held until the full payment has cleared.

Important Renewal/Refresher Rules

It is the responsibility of the booker to ensure that the existing certificate falls within each course’s rules regarding refresher training.

CITB – Refresher must be undertaken before the current certificate’s expiry date. The previous six-month grace period is no longer available from CITB.

Other – Check the individual expiry dates for the course. If you are attending a refresher course, you will need to provide a copy of your existing certificate prior to the course start date.

If you attend the training without checking the expiry date of your current certificate, it is at your own discretion.

M S Associates (Safety) Ltd cannot be held financially responsible if it is found you are not eligible for certification and you are required to complete the full course again.


To avoid incurring a fee, cancellations must be received in writing at least 10 days prior to the commencement date of a course.
In the event of cancellations made later than 10 days prior to the course date, M S Associates (Safety) Ltd reserve the right to impose a cancellation fee up to 30% of the course price.

In the event of non-attendance on the day of the course, no refund will be given.

Transferring a Booking to an Alternative Date

A transfer will be allowed from one course to an alternative date free of charge if M S Associates (Safety) Ltd are notified in writing within 10 days prior to the commencement of the course.

A delegate can only be transferred once to an alternative course; any subsequent transfers will be treated as cancellations.

A delegate substitution will be allowed up to the course start date. All T&Cs will still apply. In the event of illness, transfers onto another course date will be free of charge providing M S Associates (Safety) Ltd is satisfied with the circumstances and reserve the right to request a supporting medical certificate.

Course attendance

Delegates are required to attend all course dates as booked, in order and in accordance with course programmes.

End of Course Assessments

Delegates must successfully complete the end of course test and any required assessments in- order to qualify for their certificate.
If, for any reason this is not possible, the delegate must retake the course.

Requirements for delegates

Good time keeping throughout the course is essential.

If any delegate arrives late for a course, we reserve the right to refuse entry if we feel the delegate will gain insufficient knowledge in the time remaining.

In all such cases, the full course fee remains payable.

M S Associates (Safety) Ltd offer delegates a safe and effective learning environment and reserve the right to ask any delegates to leave should we believe they are being disruptive or disrespectful to other delegates or our staff.

Any damage to facilities or equipment will result in the delegate being removed from the course and costs maybe sought. The full course fee will not be refunded.


Most courses, particularly those accredited by CITB, are delivered in English only.

No translators are allowed into CITB courses at any time.

If a delegate attends a training course and is unable to complete the training or successfully pass the end of course assessment, this is at the delegate’s discretion and no refund will be forthcoming should the delegate subsequently fail the course.

Training Facilities

Courses are held at several suitable venues specifically chosen by M S Associates (Safety) Ltd.

These venues have their own terms and conditions, which M S Associates (Safety) Ltd will ensure delegates are made aware of any requirements which may affect them during the course.


Most of the venues used by M S Associates (Safety) Ltd offer free parking. However, this cannot be guaranteed and may be on a first come first served basis.

Parking is at the delegate’s own risk and M S Associates will not be held responsible for any damage to a delegate’s property, or vehicle or theft of such items.

Course venues will not be held responsible for any damage to a delegate’s property, or vehicle or theft of such items.

M S Associates (Safety) Ltd
Registration No. 5680698
Unit 32b New Forest Enterprise Centre, Chapel Lane, Totton, Hampshire SO40 9LA

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